FREQUENTLY ASKED QUESTIONS

Q: WHY DO I NEED TO GET MY CHIMNEY CLEANED?
A: Creosote and soot, which are products of combustion in your fireplace and
heating system. these products accumulate on the walls of your chimney. This
buildup is flammable and when the creosote/soot reaches 1/4" thick anywhere in
the system, there is an increased risk of a serious chimney fire.

Q: HOW OFTEN SHOULD I HAVE MY CHIMNEY CLEANED?
A: This varies. A good rule of thumb is approximately 1 to 1 1/2 cords of
firewood between cleanings for fireplaces and woodstoves and yearly for your
heating system wheather its oil or gas.

Q: Do I still need to have my chimney cleaned if I use packaged logs, such as
Duraflame or Pine Mountain? A: Yes. These logs are typically held together with
a wax-like substance and are a wood product. Therefore, these logs still
produce creosote.

Q: I HAVE A GAS FIREPLACE. DO I NEED TO HAVE MY CHIMNEY CLEANED?
A: Maybe. It has been our experience that some gas logs produce a significant
amount of black, sooty carbon deposits that should occasionally be removed
from the chimney and logs.

Q: ARE YOU INSURED?
A: We carry a $1,000,000 liability policy and full workmans comp

Q: DO YOU REBUILD CHIMNEYS?
A:
Absolute Chimney Service offers a variety of masonry and chimney
repairs including chimney restoration and reconstruction, firebox
repointing and rebuilding, fireplace restoration, mortar crown repair,
damper repair and full exterior waterproofing .Our expert masons are
trained to handle most any type of masonry repair you may need

Q: WILL YOU CLEAN THE ASHES FROM THE FIREPLACE?
A: Yes. We clean the firebox as well as the chimney.

Q: WILL THIS MAKE A MESS?
A: No. We put plastic over the opening and on the floor in front of
your fireplace. We have a large vacuum that runs the entire time the
chimney is being cleaned. Our vacuums have special filters that
prevent soot from invading your clean house.

Q: I HAVE A WOOD STOVE INSERT. DO YOU HAVE TO MOVE THE
INSERT TO CLEAN THE CHIMNEY?
A: Almost always. Unless your insert is installed so that the
accumulated creosote will fall directly into the insert, we have to
remove the insert in order to thoroughly clean the smoke shelf and
damper areas of the fireplace. We have had customers who were told
by previous chimney cleaning companies that their inserts did not
need to be moved, resulting in large accumulations of creosote in
inaccessible areas, close to the heat source, the stove. This is
particularly hazardous to you and your family